"FX" format: Nikon pushed down by Sony

[Ilkka Nissilä]

While I don't necessarily disagree with what you said, you are known to buy the newest models yourself.

I don't bitch about the equipment or its manufacturer all the time though. And I spend far more time planning, shooting and editing than thinking about equipment, as hard as it might be to believe. What I meant is if your focus is on the project you can usually work around the limitations (perceived or otherwise) of the equipment. It seems forum discussion focus is all too often on complaining about products and manufacturers and voicing out the lack of some product or how poorly it was supposedly designed or featured. This is not necessarily very helpful to achieving one's goals. I think it would be better that we discussed more on how to work around the limitations of the equipment rather than just complaining. But maybe I just notice those discussions more than others.

[armando_m]

Sony certainly keeps on pushing the mirrorless bar with the just announced high-end A9

An example of not holding back

If that camera is expected to sell they will need to add pro service

[bjornthun]

An example of not holding back

If that camera is expected to sell they will need to add pro service

Sony is setting up a pro service right now. That was addressed specifically at their press conference.

[CS]

Apple takes considerable profit from the sales of each phone so they ought to be able to provide great service. However, that hasn't been my experience. My iPhone 6's camera stopped focusing in a few months after purchase. Repair was not done, instead they charged me 370€ for a replacement. I had insurance but it took quite a lot of fighting to get the repair covered. Before, my iPad 2 stopped being usable over time as updates to the software made it so slow it was no longer was usable. In my opinion this qualifies as extraordinarily poor service.

Not every incident has a positive outcome with any company, but overall Apple has a stellar service reputation. They had that reputation before they released the iPhone or iPad. You don't have to like Apple products to see that they are very successful at customer service. Nikon could take a page from that book.

[Bjørn Rørslett]

Again a blanket statement that might not be universally applicable. For example, in my country, Apple has a questionable support. Nikon does well in the support sector, though. The times I used my NPS membership to get fast-lane service in countries outside my own, for example Czech Republic and South Africa, the experience has been the same.

[CS]

Again a blanket statement that might not be universally applicable. For example, in my country, Apple has a questionable support. Nikon does well in the support sector, though. The times I used my NPS membership to get fast-lane service in countries outside my own, for example Czech Republic and South Africa, the experience has been the same.

Fair enough. I have no personal experience with Apple or Nikon service outside of the US.

[elsa hoffmann]

In the event it hasnt been posted elsewhere - 20 fps??

http://www.theverge.com/circuitbreaker/2017/4/19/15356680/new-sony-a9-mirrorless-camera-announced-specs-price-release-date

[Bjørn Rørslett]

We'll see its true capabilities in due time. Specs did look good though. Alas no support for GPS?

[elsa hoffmann]

I am going to have to side with BW here - and believe this is a good thing for me in terms of Nikon gear becoming cheaper on the second hand market
Bjørn you are right - a white paper doesn't say it all - one doesn't shoot a white paper - you shoot photos. And the photos will be all telling.
if I was the praying kind - I would have prayed Nikon wakes up a bit with this release.

[BW]

20 fps if there is a fair breeze from south-east and its high tide and full moon. According to the many footnotes..
I was born on low tide, so no wonder why I am so negative

[David H. Hartman]

I don't even need to touch a camera to know my preferred format is 36x24mm not 24x16mm. This is about the focal length of the lenses used for a particular purpose on the given format.

Dave Hartman

Not that I wouldn't use 24x16mm or 6x4.5cm. 36x24mm is the sweet spot for me.

[simsurace]

Bringing up special treatment for NPS members is not the answer to criticism of Nikon support, because that membership cannot be bought. I'm sure NPS is good, otherwise they would lose out in the professional market. But for long-term success, the experience of regular consumers is equally, if not more important.

[Bjørn Rørslett]

I can only speak of what I know from personal experience.

[Ilkka Nissilä]

I am not an NPS member and my experiences with Nikon service have nevertheless been excellent.

[Jakov Minić]

I am an NPS member and I am not happy with the service that Nikon provides in The Netherlands. Not to mention how disappointed I was last year at Photokina when I realised that they weren't offering the customary cleaning of gear. And, finally in the past I used to receive invitations for cleaning of gear in the neighborhood where I live and that has seized to exist.
I guess it differs from country to country...