In my experience at the Los Angeles Nikon service facility, contact with the technicians is not allowed; the technicians are kept behind a closed door which cannot be seen through, and through which no customer has ever been known to pass.
Small country = nicer, I think.
here, you can talk to the technician if they need to explain something super technical. they will even call you sometimes for some questions about the repair. but usually, you only get to talk to the guy at the counter.
the technicians are busy anyway.
i modified my D7200 with a K screen. i took it off because if they found that out my warranty will be voided. i am on the red list now in Nikon, i knew about it when the rep told me that "any mods you have done will void the warranty" in a very suggestive way. i am a familiar face there lol.
i would like to make an article on how to shave the usual K screen to fit DX next month