Author Topic: strange login behaviour  (Read 18334 times)

HCS

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strange login behaviour
« on: July 17, 2015, 21:58:02 »
When i try to login with the login box on the top right hand side of the opening page, i often get a password incorrect (or something like that) error. I am then presented with a login screen, where i enter my password (the same obviously) and now all is well.

I'm using Firefox browser on OSX 10.10.4, NG in the Revival Light theme.

Is there something wrong?
Hans Cremers

Bjørn Rørslett

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Re: strange login behaviour
« Reply #1 on: July 17, 2015, 22:10:49 »
Hm. Maybe it helps to flush the browser cache? sometimes old stuff might cause issues.

I do have noticed a lot of login errors for you and a few other members (these attempts wind up in the system error log).

HCS

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Re: strange login behaviour
« Reply #2 on: July 17, 2015, 22:29:23 »
OK, i'll give that a try.

I haven't had such issues though anywhere else. I actually have never deleted the browser cache since the last OS installation.
Hans Cremers

Bjørn Rørslett

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Re: strange login behaviour
« Reply #3 on: July 17, 2015, 22:31:45 »
Just a suggestion - give it a try and make sure to report back whether or not the situation improves.

HCS

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Re: strange login behaviour
« Reply #4 on: July 17, 2015, 22:37:54 »
Just a suggestion - give it a try and make sure to report back whether or not the situation improves.

Of course, it'll have to wait until tomorrow or so, though  ;)
Hans Cremers

HCS

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Re: strange login behaviour
« Reply #5 on: July 20, 2015, 19:01:50 »
It went OK for a couple of days, but today i had it again. In the logging you may see more events, but i'm logging on from 2 computers, i didn't clean out the cache (at first) on the other machine.

So, cleaning the cache doesn't seem to solve it.
Hans Cremers

Jan Anne

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Re: strange login behaviour
« Reply #6 on: July 20, 2015, 19:08:16 »
Are you sure the right passwords are stored by the different browsers?

I log in from 4 different devices and never experienced any issues.
Cheers,
Jan Anne

Bjørn Rørslett

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Re: strange login behaviour
« Reply #7 on: July 20, 2015, 19:17:59 »
There are currently 4 members being logged as having password issues during the last 2-3 weeks.

HCS, James Fitzgerald, Paulraymaekers, and Martine Henry.

Evidently all of them cannot have these issues all the time, as they are logged as being active later than the failed login(s).

Could any of these members please reset their password and try logging in again?





HCS

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Re: strange login behaviour
« Reply #8 on: July 20, 2015, 20:56:52 »
...
Could any of these members please reset their password and try logging in again?

I'll give that a try, i'll report back.

By the way, i'm not having the browser fill my password. I always hand type it and in the NG case i make extra, extra sure i type the right one.
Hans Cremers

HCS

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Re: strange login behaviour
« Reply #9 on: July 21, 2015, 19:19:17 »
I did change my password yesterday and logged out and back in again. That went well.

Today, i wanted to login via the login dialog homepage top right and again it failed. Same password in 2nd screen works (of course).
Hans Cremers

Bjørn Rørslett

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Re: strange login behaviour
« Reply #10 on: July 21, 2015, 19:42:26 »
An enigma. I have no rational explanation. Perhaps when Andrea returns after her summer vacation, she can look into this.

I log into NG from various devices positioned in several locations and never have had any similar happen to me.

HCS

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Re: strange login behaviour
« Reply #11 on: July 21, 2015, 21:38:11 »
OK, no problem. Let's indeed wait for Andrea. Other than that ... not the end of the world.

Thanks for looking into this.
Hans Cremers

Akira

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Re: strange login behaviour
« Reply #12 on: July 22, 2015, 15:40:07 »
Ignore me if I'm wrong.  Aren't you trying to log in while your another machine is already logged in?  If so, there could be a problem.

I access to the forum via two different divices (Win7 desktop PC and iPad Air 2), but I always log out when I switch the device.
"The eye is blind if the mind is absent." - Confucius

"Limitation is inspiration." - Akira

HCS

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Re: strange login behaviour
« Reply #13 on: July 22, 2015, 21:00:58 »
Ignore me if I'm wrong.  Aren't you trying to log in while your another machine is already logged in?  If so, there could be a problem.

I access to the forum via two different divices (Win7 desktop PC and iPad Air 2), but I always log out when I switch the device.

I will certainly not ignore you Sir  ;D

I may have tried to do that on some occasions, but certainly not on other occasions when the error did happen. So, that may explain some of the mishaps, but IMO not all.

But, a good pointer.
Hans Cremers

Akira

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Re: strange login behaviour
« Reply #14 on: July 23, 2015, 01:29:01 »
Hans, thanks for the further description of the behavior.  Then I have no clue, unfortunately...
"The eye is blind if the mind is absent." - Confucius

"Limitation is inspiration." - Akira