Author Topic: strange login behaviour  (Read 9592 times)

annediNGSupporter

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Re: strange login behaviour
« Reply #60 on: September 15, 2015, 22:51:08 »
Hans, what is the exact error message you get when the logout happens? Thanks.

Danulon

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Re: strange login behaviour
« Reply #61 on: September 15, 2015, 23:26:48 »
(...) it did play a role in GŁnther's logoff problem on Safari browser.


Pooh, I feel humbled!
Still under 20 messages, but already namesake for that infamous log-off problem! ;)
(Just kidding! You are doing a great job and I feel sorry for keeping you busy for several days)[/quote]
Guenther Something

Andrea B.

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Re: strange login behaviour
« Reply #62 on: September 16, 2015, 00:05:31 »
oh la!  ;D ;D ;D

GŁther, please don't feel sorry!
I was very eager to try to figure out the problem and learn something from it. It was good to learn that Safari and Firefox seem to have slightly different ways of handling Private Browsing and to learn how that setting interacts with their other settings.

**********

Earlier, the SMF software did have a bug involving the password hash. This bug would bump someone out of their login with an erroneous "Password Incorrect" message. But that was fixed long ago. So it is not clear what might be causing any similar problems currently.

I have absolutely no way to determine whether a Member is entering their password correctly or incorrectly. Our Error Logs only report Password Incorrect but do not report what was typed - for obvious security reasons benefiting members. So all we can do is to check a member's browser settings and try to reproduce the problem on our own machines under similar settings.

***********

Hans, I'm thinking that it might be useful to reset your current password and temporarily choose a very, very easy-to-enter password with only letters and numbers and NO special characters. Then after logging on with it, if you get bumped off right away, you would be even more certain that it was not fumblefingers which caused the Password Incorrect message. [I myself have fumbled even simple abc123 passwored more than once!! We all do fumblefingers on occasion.]
Please understand this is just a testing suggestion and does not imply that you are constandly fumbling your current password, OK???  ;D
After a short test with the simple password, change it back to your more secure password.

HCS

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Re: strange login behaviour
« Reply #63 on: September 16, 2015, 19:16:28 »
...
Hans, I'm thinking that it might be useful to reset your current password and temporarily choose a very, very easy-to-enter password with only letters and numbers and NO special characters. Then after logging on with it, if you get bumped off right away, you would be even more certain that it was not fumblefingers which caused the Password Incorrect message. [I myself have fumbled even simple abc123 passwored more than once!! We all do fumblefingers on occasion.]
Please understand this is just a testing suggestion and does not imply that you are constandly fumbling your current password, OK???  ;D
After a short test with the simple password, change it back to your more secure password.

No problem Andrea, i'll try it and report back.

BTW, my first password was one of those simple ones and i changed it to another one on advice of BjÝrn. The behaviour of the website hasn't changed.
Hans Cremers

HCS

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Re: strange login behaviour
« Reply #64 on: September 16, 2015, 20:46:00 »
Andrea,

Tried it, changed to a really simple password. First logon went ok.

Then logged out and went to do something else. Just logged in again, error again.

So, i don't think it's my thick fingers  :D :D :D
Hans Cremers

Andrea B.

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Re: strange login behaviour
« Reply #65 on: September 17, 2015, 03:14:46 »
Hans, I didn't really think it was thick fingers either.  :D
I was mostly interested to see if some "special characters" might be causing a problem so I suggested that (temporary) very simple password.

This really does look like a recurrence of the old Incorrect Password bug.
I will let the SMF folks know and see if they have any suggestions.