Author Topic: Supporter - Membership of NikonGear  (Read 29502 times)

Jan Anne

  • Noob
  • Global Moderator
  • **
  • Posts: 1818
  • Holland
    • Me on Flickr
Re: Supporter - Membership of NikonGear
« Reply #30 on: July 05, 2017, 10:36:18 »
Fons, the transfer has been properly cleared and the automated script has extended your subscription :)

With our forum software only PayPal offers an automated subscription capability which works 99% of the time. So it requires very little intervention from our side which is a good thing as non of us are getting payed to manage the NG forum.
Cheers,
Jan Anne

Akira

  • Homo jezoensis
  • NG Supporter
  • **
  • Posts: 9826
  • Tokyo, Japan
Re: Supporter - Membership of NikonGear
« Reply #31 on: July 17, 2017, 17:09:08 »
Now Fons' name has been back to orange for a while, but I noticed the status of Armando (armando_m) is "NG member" and his name is displayed in brown just like Fons'.

Does the brown color mean his/her payment via PayPal is on hold?

When I forgot to renew my NG subscription, my status was displayed as "newbie" instead of "NG member".  I don't remember the color of my displayed name, though.

Are there any means for these?  I'm just curious...
"The eye is blind if the mind is absent." - Confucius

"Limitation is inspiration." - Akira

Andrea B.

  • Technical Adviser
  • *
  • Posts: 1671
Re: Supporter - Membership of NikonGear
« Reply #32 on: July 17, 2017, 18:28:08 »
Initially lapsed subscriptions became "Newbie". I think at some point we tried to have lapsed subscriptions become "NG Member". The subscription software is not particularly easy to fix, so I'm not sure it always works. If anyone ever becomes a "Newbie", then just let us know and we can manually reset the designation.

Akira

  • Homo jezoensis
  • NG Supporter
  • **
  • Posts: 9826
  • Tokyo, Japan
Re: Supporter - Membership of NikonGear
« Reply #33 on: July 18, 2017, 01:15:36 »
Andrea, thinks for the explanation.  Personally I don't mind if my status is indicated as "newbie", as I feel I'm always newbie in different ways.  As I said, I was jus curious.  The change of status indication works good as the reminder of the expired subscription.  :)
"The eye is blind if the mind is absent." - Confucius

"Limitation is inspiration." - Akira

rosko

  • Homo erectus manualfocus
  • NG Supporter
  • **
  • Posts: 1113
  • France/Uk
Re: Supporter - Membership of NikonGear
« Reply #34 on: October 02, 2019, 10:01:33 »
To the Crew :

Help !

I just noticed that I had been downgraded from supporter to member. I am not sure since when, but that happened without I was informed. :o

Perhaps it's related with the previous issue about Paypal (which took twice the amount of money in my account) this year and previous years.

Jan-Anne resolved promptly the issue at the time.

I want of course to stay supporter.

Many thanks to letting me know and tell me what I have to do.

Francis.

I hope this is the suitable thread.
Francis Devrainne

Birna Rørslett

  • Global Moderator
  • **
  • Posts: 2641
  • A lesser fierce bear of the North
Re: Supporter - Membership of NikonGear
« Reply #35 on: October 02, 2019, 10:18:13 »
Obviously there has been a glitch somewhere ... your subscription was marked 'elapsed' by July 30, 2019.

Until Jan Anne has investigated the financial status and what really happened, I made a temporary fix to extend a complimentary subscription until end of 2019. Thus you are now properly designated 'Supporter' once again !!

rosko

  • Homo erectus manualfocus
  • NG Supporter
  • **
  • Posts: 1113
  • France/Uk
Re: Supporter - Membership of NikonGear
« Reply #36 on: October 02, 2019, 10:59:53 »
Many thanks, Birna for your rapid answer and decision.

I will keep an eye on this thread to see what was going on. ;)

Gratefully,

Francis.

Francis Devrainne

Jan Anne

  • Noob
  • Global Moderator
  • **
  • Posts: 1818
  • Holland
    • Me on Flickr
Re: Supporter - Membership of NikonGear
« Reply #37 on: October 05, 2019, 10:27:11 »
Rosko, it seems that PayPal did extend the subscription with another year but somehow that extension didn't sync properly with your NG account which l will fix manually.

So its the opposite of what happened last year where multiple auto renewal subscriptions successfully extended your membership multiple years into the future :o

I suspect that PayPal tried to extend you membership in the same timeframe that NG had some accessibility issues, when I have more time I'll check the subscriptions of other members which were automatically extended in the same period.
Cheers,
Jan Anne

rosko

  • Homo erectus manualfocus
  • NG Supporter
  • **
  • Posts: 1113
  • France/Uk
Re: Supporter - Membership of NikonGear
« Reply #38 on: October 05, 2019, 12:17:18 »
when I have more time I'll check the subscriptions of other members which were automatically extended in the same period.

Thank you Jan-Anne !

I had a look on my paypal account, but I could see activity only from 1st January 2018, hence no possible to know the balance.

I'd PM this balance if you need.

All the best, Francis
Francis Devrainne