Author Topic: Nikon service experience & cost  (Read 2495 times)

Tristin

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Nikon service experience & cost
« on: June 26, 2017, 22:09:53 »
I sent in my D750 to have it's cracked body repaired.  It had a crack in the body running from the "i" button up to the the menu button and the body had gotten slightly deformed inward, enough that the menu and play buttons were inoperable.  On top of this, the rear LCD would not turn on for anything.  This happened last summer and I hadn't bothered to get it fixed because it honestly didn't bother me much.  I am not into chimping, never use the video, already had the settings I liked and the rear lcd not turning on every time I changed iso was fine by me!  I decided roughly a month ago that I should probably get it fixed in case it caused future issues as I was fairly certain that the internal board had undue pressure on it.

The repair charge was $304.  They also replaced my shutter and all of the rubber gripping free, along with sensor cleaning and AF adjustment.  The free shutter was a real gift though I am puzzled a bit by the grip replacement.  My grips still looked great but still a very nice gesture.  Quite clear Nikon takes customer satisfaction in service quite seriously.

Not sure if this is the correct sub-forum, hope the info proves handy to someone!
-Tristin

CS

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Re: Nikon service experience & cost
« Reply #1 on: June 26, 2017, 22:30:58 »
It's always nice to hear about customer satisfaction with a repair from Nikon USA. Many folks only talk about Nikon USA repairs when things don't go in their favor.
Carl

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Re: Nikon service experience & cost
« Reply #2 on: June 26, 2017, 23:01:06 »
Good for you, Tristin!  The rear panel is part of the monocoque construction of D750 and not just a rear "cover".  So, it should be replaced if cracked.

As for the shutter, Nikon issued a technical service advisory regarding the possible shutter issue on the D750 bodies produced during a certain period of time and offered the free replacement of the shutter units.  Maybe your body was one of such samples?

http://www.nikonusa.com/en/service-and-support/service-advisories/ibs1kfdg/Technical-Service-Advisory-for-Users-of-the-Nikon-D750.html
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Tristin

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Re: Nikon service experience & cost
« Reply #3 on: June 26, 2017, 23:10:43 »
Ah yes, my body actually was in the effected range.  I had known that but was unconcerned so I never bothered.  Nikon's service is quite thorough and I am happy to have 10s of thousands of actuations wiped clean from my D750's slate.  :D
-Tristin

pluton

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Re: Nikon service experience & cost
« Reply #4 on: June 27, 2017, 05:27:52 »
I will guess that the rubber replacement was because they had to damage the original rubber cover during disassembly. 
Nice to hear that the repair was reasonably priced.
Keith B., Santa Monica, CA, USA

Mongo

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Re: Nikon service experience & cost
« Reply #5 on: June 27, 2017, 05:59:03 »
Yeh, have to agree it is nice to see a positive report back from a service experience. Sadly, that is not always the case, so, it is an encouraging note

Wannabebetter

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Re: Nikon service experience & cost
« Reply #6 on: July 09, 2017, 12:24:42 »
[mercifully redacted] 8)

paul_k

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Re: Nikon service experience & cost
« Reply #7 on: July 12, 2017, 12:01:39 »
Back in my early film shooting days I used to over pack my (soft top) camera bag (actually sometimes even sat on it, I know, pretty stupid, but you're young and reckless  8) )

As a consequence I at a certain moment discovered the metal prism housing/topplate of my FE was bent to such a degree, that when mounting a (back then) Ai lens, the ring with the aperture-tab (on  the body) got stuck and as a result the aperture ring/setting on the lens didn't work/transfer to the camera
I was a (poor) NPS photography student member, so feared my trip to and the expected repair bill from my NPS repair point :(

After we discussed the problem and damage, the NPS technician told me the estimate for an official repair (replacement of the top plate) which obviously didn't make me happy
He however also told me, off the record, he could do an unofficial 'repair', which of course would never be recognized as officially performed by a NPS service point afterwards, to which I, being a cash strapped student, happily agreed

He told me to look the other way (probably just joking ;) ) and simply stuck a screwdriver between the metal ring with the aperture-tab on the body, and the bent down metal prism housin. And did some careful, but pretty forceful prying/wiggling with the srewdriver
As a consequence the metal housing was 'lifted up' a few millimeters, and the metal aperture tag ring would move freely again
Didn't cost me a thing, and the camera has kept working for more then 35 years without any issues since  :)

More recently (well actually a few, though much less then 35 years, ago) the VR motor on my 4/200-400 zoom started to falter (not a biggie as I didn't really use/need it anyway)
Which was what was to be expected after using it shooting surf (beach to shore) while being sprayed with salt water, shooting in the rain (and sometime sleet, no sunny Californian skies over here) and standing in the wind being blasted by sand flying around for years without using any kind of (rain/sand) cover for lens nor cameras (I know, still stupid and reckless  ::) )

As I at one moment contemplated selling the lens (eventually didn't) I decided to send it to NPS for a possible repair.
After disassembing the lens to inspect the insides, the estimate came back at a whopping Eur 700 (replacement of the VR motor and electronics), which was way over what I was willing to spent
So I told them to reassemble the lens, assuming I would get it back with the VR still malfunctioning
Cost for the dis- and reassembly and estimate was a mere EUR 60

However after I got it back, I found the VR worked without any hiccups anymore
What had probably happened was that the during the reassembly of the lens, the NPS technician had nevertheless/still cleaned the contacts/insides from the salt (residue) that slipped in/had formed over the years, and as a consequence solved the problem, rather then the far more expensive just replacement of the VR motor and electronics

Really can't blame him for the latter, a bit similar to going to a garage to get a modern car fixed:
they always replace the (always expensive) 'broken' part, rather then find out the problem and trying to solve it by actually repairing it
So I ended up with a fixed lens for a fraction of the costs for an 'official' repair  :)

So yes, my experience with NPS and Nikon Repair service has been positive for many years now too, despite all the horror stories on the internet (but the latter may be the cause of the overheated hysteria in that regards) :P