NikonGear'23
Gear Talk => Camera Talk => Topic started by: Tristin on March 11, 2016, 20:17:45
-
Sometimes when I take a picture, the mirror gets stuck and I get the old "Err" on the top LCD. Pressing the shutter again fixes it and it is pretty uncommon, but still annoying. Anyone know some possible causes I could look into?
-
My old D2X behaves in a similar way. I was told it was a sign that the shutter may have come to its end of life. This camera is IR-converted and rarely used, so I have not bothered to look more into it.
-
The battery also might be well past its prime.
-
What camera are you using?
-
D750, been in use ~7 months at ~15k actuations, and alternating between two batteries.
-
How often is "sometimes"?
I remember the Err messages but they happened only every couple of thousand images or so and could have different causes like a dirty cpu, faulty battery, etc.
-
Tristin: I'd let Nikon service have a look at the camera right away. Better to nip a problem in the bud instead of potentially letting it grow wild.
-
Jan, I'd guesstimate that it happens every ~1k actuations.
Bjørn, Yeah, I will. I mean to get my camera through service before the warrant dries up. By the way, do you think they will give me trouble for having a third party focus screen? Should I swap the original back?
-
Tristin, I agree with Bjørn and get Nikon to look at it. I have 33383+ actuations on my D750 and have never had this problem. I did have the camera lock up one time at around 11,000 but just took the battery out and then put it back in. My serial numbers falls in the first notification group but have never had a problem. The Manager of my local Nikon Service Centre and I agreed that I would send the camera up at some point . I'll wait until I have a problem or at the end of the warranty period (or later, his idea) in case they want to replace a part ;)
Tom
-
Tristin, have you checked the battery in the menu? In addition to the remaining power, you can check how much the battery is deteriorated.
-
Since last summer, my D200 for IR shows the same behaviour, but permanently >:(
It does so with external power supply, without lens, with remote controlled, ... everything checked, it seems to be something with the mirror/shutter box. It started on a very hot day and the camera had been in the back of my car, I had looked for it not getting too warm, but I am not sure, how warm it had gotten. So I wonder, if temperature has an influence on getting this. About 27000 clicks.
Last week, I got another D200 cheap on a camera flee market, about 9000 clicks, ... so I am considering now how to go forward.
Googling around, I haven't found anything (except some people could solve this with new batteries, but I think this is a different problem).
-
I've experienced my D750 lockup once. Had to pull the battery out to make it work again. Haven't experienced it since.
-
I can report, that my D200 now ceased to work. The shutter started to stick, so the upper part of a picture was ok, the lower part was over exposed.
Good news: I merged the two bodies mentioned above, took the sensor with the IR glass & attached electronic board into the "new" used D200 and tata, it works, and obviously, all settings from the old D200IR came with the board into the new body. I did not do anything to the AF.
-
The camera equivalent of heart transplantation? Good on you.
The last IR dandelion stands out amongst a fine set of IR pictures.
-
Well done. That's some very nice pictures.
-
Hear surgeon Werner? Wow. Impressed. Love the two first shots of the Poppelsdorf series. Lived there for 8 years, met my wife there.
-
As no-one has mentioned firmware yet, I'll do it. Maybe it is a bug, haven't read all the things they fixed in the firmware updates.
-
Tristin, you are apparently not the only getting the "Err" messages with the D750
http://nikonrumors.com/2016/04/26/new-nikon-d750-err-shutter-issue-reported-online.aspx/
-
I believe I have experienced that with my D750 once. Had to pull out the battery to get it working again.
-
This has recently happened to me, I've had my D750 for about 18 months with zero issues. I recently purchased a 58mm f/1.4 and a couple times this past week I got the ERR message and had to power off/on camera, press the shutter release again and it works fine after that. Kind of disturbing because no issues with the D750 until now. Turns out that this only happens when I first turn on the camera and with a 1/4000 shutter speed. I can replicate this easily, by shutting off the camera for an hour and then taking the first shot at 1/4000. And have done this with multiple lenses. Apparently not an uncommon issue: http://www.digitalrev.com/article/nikon-d750-fast-shutter-speed-crashes-camera and there are plenty of other people complaining about this on the web.
From what I read online the remedy is to send the camera in to Nikon and have the replace the shutter assembly. This seems like it is common enough to be a service advisory/recall kind of issue, but for whatever reason it is not. Kind of a bummer. Some people have sent it in have received the camera back and the issue is not remedied. I agree with Bjorn that to send it in sooner rather than later is best, so I sent a message off to Nikon today and will see what they say.
-
More info: https://petapixel.com/2016/04/26/nikon-users-reporting-yet-another-shutter-issue-d750/
This issue seems to be well known for at least a year. The serial number of my camera is not part of either of the official recalls, but that is not uncommon for this issue.
Thanks for listening.
: )
-
happened to mine 1x or 2x and on a shoot no less :o :o :o
-
Footnote: The ERR message can be avoided by making sure the first photo taken at start up is at a slow shutter speed. 1/4000 for sure will cause the ERR message. It is the same with me as with Tristin, a second press of the shutter release solves it, although sometimes I have to turn the camera off then back on. From what I read online the only way to rid yourself of the issue is to send in the camera to Nikon for a new shutter assembly at a cost of about $250 US Dollars.
Feedback: Do you think it is worth sending in? My worry is that over time other damage could happen to the shutter mechanism or what not.
Thanks.
-
I tried to switch my D750 on, set it in M mode, set the shutter speed to 1/4000 and released (this was the first shutter release after switching on). Voila! I could see Err message. :o :o :o
-
It happened to me a couple of days ago for the first time. Three times in a couple of hours. First i tried to remove the lens as i was using the new 70-200e fl fit the first time. Then, as with every one else, just shutting again solved the problem.
I can not reproduce the err with the 1/4000 method so it remains completely random in my case. It has not happened again
-
My D750 exhibited all the symptoms listed above prior to having the mirror box replaced under warranty.
It would also lock up with the mirror half way up. In these instances the only thing that would restore operation was physically pushing the mirror down...powering off/on or removing the battery would not release the mirror.
-
Mine has a shutter count of 54k
-
Nikon finally issued a service advisory for the stuck mirror issue: https://petapixel.com/2017/07/14/nikon-recalls-d750-third-time-shutter-issue/
Good news. (I think this is why they installed a new shutter assembly no charge for Tristin recently)
-
My D750 turned out to be one of the affected bodies mentioned in the service advisory issued two days ago. I took mine to Nikon service yesterday. Hope the mirror lockup problem will be addressed along with the shutter problem.
-
I agree Akira. Maybe Tristin can test his? From a fresh boot (camera should be turned off about an hour or more) take first shot at 1/4000 and see what happens....
-
Yeah, mine had the mirror lockup problem as well. I'll make sure if "both" problems are solved when my camera is returned anyway.
-
Akira, I just received my D750 back from Nikon, they replaced the shutter and gave it a "tune up." The mirror lock up problem is now gone, so apparently that issue was related to the shutter. All's well that ends well, the camera was gone about 10 days and returns with a shutter count back to zero (although the actuation count was not reset).
-
OCD, my D750 returned from Nikon a few days ago, too. The shutter unit was replaced and the lock up seems to have gone as well.
The file number has continued from the last one before I had given the camera to Nikon, but I haven't made sure of the shutter count in the exif data yet.
ADDED:
I'm not sure how to display the exif data in CC2017. In the "Raw Data" tab of file info, "aux:ImageNumber" says "10918". If it is the shutter count, the shutter count is not reset.
-
I checked the Exif data using Preview on my Mac. It shows the "Image Number." If you have a Mac, then open an image in Preview, then got to Tools pulldown menu and select "Show Inspector." Then you can select Exif and scroll down to where it indicates the Image Number. Anyhow, I checked this before I sent the D750 to Nikon, and then upon return, so it seems accurate to me.
-
Apparently that is what I saw as aux: ImageNumber. Is your Image Number reset to zero? Mine seems to be the continuation from the number at the point where I send my camera to repair.
Hugh (Hugh_3170) says that there have been mixed reports as to the reset of the shutter actuation:
http://nikongear.net/revival/index.php/topic,6201.0.html
Are we experiencing different results according to the area?
-
Hi Akira, mine was not set to zero but continued on where it left off. That's pretty much consistent with what I have read online. I think Nikon might think it's the number of actuations by the camera, not the shutter, that matters. Or perhaps they simply can't reset it, which wouldn't surprise me! In any case, it's nice to have that mirror lock issue resolved and confidence that the camera is working as it should, I'm pretty happy about that.
Note: they did reset the file-naming convention to zero, but that's not the same thing as resetting the image count for Exif. I think from what I read, some folks have the file name set to zero, and some don't. On mine they did a re-set of all the settings, so that pushed it back to zero.
-
Hi Akira, mine was not set to zero but continued on where it left off. That's pretty much consistent with what I have read online. I think Nikon might think it's the number of actuations by the camera, not the shutter, that matters. Or perhaps they simply can't reset it, which wouldn't surprise me! In any case, it's nice to have that mirror lock issue resolved and confidence that the camera is working as it should, I'm pretty happy about that.
Note: they did reset the file-naming convention to zero, but that's not the same thing as resetting the image count for Exif. I think from what I read, some folks have the file name set to zero, and some don't. On mine they did a re-set of all the settings, so that pushed it back to zero.
If the file settings are back to zero then as you shoot from here on you will wind up with duplicate file numbers. No?
Just for my curiosity, what mechanical parts, aside from the shutter itself, are in play when the shutter activates? I'm wondering if anything of consequence is subject to wear aside from the shutter itself when it activates. I'm trying to differentiate between actuations and shutter count, or why there is a difference.
-
That's a good point on the filenames. I changed the prefix on mine to differentiate. OCD of course. Haha.
I don't think there is a difference between actuations and shutter count, always thought those were the same thing. The other item that is in action with the shutter is the mirror, but I don't really know the technical details to be honest.
-
Sorry for any confusion, but my question relates only to the resetting of the accumulative number of shutter actuations, and not the numeric suffix of the file name - the latter can be easily reset by the user at any time if he/she so wishes by selection of the appropriate sub command of the "File NO Sequence" command within THE CUSTOM SETTING menu.
(FWIW, my personal preference is to reset the numeric suffix of the file name to 0001 each time I format a new card. I also change the three character prefix to a meaniful set of characters to suit myself.)
Most EXIF viewers will allow one to see the accumulative number of shutter actuations in the image file metadata. People here seem to be saying that for the current D750 recall and its shutter replacements that there is no resetting of the accumulative number of shutter actuations, as seen in the post repair metadata.
-
If the file settings are back to zero then as you shoot from here on you will wind up with duplicate file numbers. No?
Just for my curiosity, what mechanical parts, aside from the shutter itself, are in play when the shutter activates? I'm wondering if anything of consequence is subject to wear aside from the shutter itself when it activates. I'm trying to differentiate between actuations and shutter count, or why there is a difference.
Yes, just like every time you have shot/pass 9.999 images,,,
The shutter itself,,, well, the shutter assembly contains all related parts together with the mirror box. Together there are many parts subject to wear but the extreme speed and accelerations of the blades kills the shutter at mostly unpredictable rate,,,