NikonGear'23
The NikonGear Office => Site Issues => Topic started by: Lars Hansen on September 15, 2022, 17:21:16
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I'm having "The Connection has timed out" issues and cannot acces the site from my internet connection - anyone else experiencing this? Has the site network settings been updated recently?
Might be a local issue - this was sent via my mobile connection that works ok.
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Same issue here. Hope it will be resolved quickly
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Sorry about that. I have no problem in accessing from Japan.
Maybe there is some problem with the network in Denmark?
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Birna will do a reboot of the web server as soon as possible :)
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Thank you. I had no access from the U.S. yesterday morning. Site loads well today.
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Have had problems but it works smoothly now in Spain too.
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Yes, all seems to be good again ;)
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Yes, all seems to be good again ;)
.. and fine response times as well from my part of the world :)
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Still a bit slow here ( but maybe it's my connection) after almost 2 days of time out.
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A dedicated kick in the virtual behind of NG obviously helped solve the issue :)
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A dedicated kick in the virtual behind of NG obviously helped solve the issue :)
Thanks Eric & Birna
I'd been getting "failed to connect in allotted time" types of issues for several weeks in early September.
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Having the same problem here in Oregon USA.
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Thanks Eric & Birna
I'd been getting "failed to connect in allotted time" types of issues for several weeks in early September.
After a week or so of behaving better, I got a timeout error again just now.
In addition, when I looked at the Shape Echo thread, the image in one of the posts failed to display.
It was only 250Kb.
As a precaution I checked my Internet connection and it seems that wasn't the problem - see below
Is another kick (or some gentler but more deep reaching surgery) needed?
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Failing to display images is the early symptom - it will miss the last images to displayed on a page. I see it before the site finally becomes unavailable. Yes, it just happened again after having been better for a few days.
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Failure to load nikongear.net/revival at 13:42 UCT. Timeout issue: I've doubled the time that my copy of Firefox allows before issuing the related notice.
Perhaps this is, at least from my end, DNS related. On old trace utility showed two flaws in the attempt at connection when using nikongear.net/revival, using the ip the connection took an entirely different and successful path.
https://162.241.212.49/revival/index.php?action=login worked.
An attempt to use nikongear.net/revival worked at 13:54 UCT. Strange!
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If you encounter DNS issues, a trick is to put nikongear.net into your HOSTS file with the IP-address 162.241.212.49 :) that will ensure the browser finds the site immediately without use of DNS.
Add the following line to the HOSTS file
162.241.212.49 nikongear.net
and remember to save the file without any extension.
On Windows systems, the file is found at <systemdrive>\windows\system32\drivers\etc; for other OS, consult manuals or search on the 'net for the information. Some systems use the name in lower case.
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Is there an equivalent on non-windows devices Birna?
I'm getting the issues on my main day to day device, an Android tablet (as well as my Win 10 PC)
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On most Linux systems, it is /etc/hosts. Not familiar with Apple or Android. However, do a quick 'net search and you'll find the required recipes.
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Experiencing issues today connection drop-offs.
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Same here, very slow response time.
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Time-outs come and go. Tracert indicates the issue is not in Europe.
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Apparently the time-out issue is solved now? Response is OK and tracert does not indicate any blocked connections. Might be a central network hub on the US side that had issues.
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It's solved indeed. No problem anymore.
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After the time out issue had once been solved, it recurred several hours ago, and that was even worse: I couldn't access the site at all.
Now it is normal again,,,
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We saw a short period of site outage this morning, but it quickly resolved. Our server went offline and was unreachable through ping or tracert. Will go through the server logs later today to see if something is reported.
I have sent a support ticket to our hosting providers to complain about the last week's instability and am waiting for a response.
Added: our server was rebooted by hosting maintenance around 12:05 today UTC+2. So we either experienced a hung process or there was a local network error.
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The site was completely down for me the whole yesterday (Alaska time).
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Currently in Japan the site loads, but a noticeable delay.
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Apparently, the site loads slower again (from Japan)...
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...and now loads normally. :o :o :o
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Site time out issues and genral slowness here in Denmark too,,,
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Similar to last week connection's very slow with time-outs, "This site can’t be reached"!
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Seems ok now, except that pictures are loading slowly.
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v E r Yyyy slow site loading in Japan, and pages slow to load after finally accessing the site.
Rather troublesome, considering it’s such an incredibly expensive server/site host :-(
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Helpful suggestions are welcome ...
Rebooting will make response normal again, but in the longer run is not sustainable.
I'm going through server logs at present to pinpoint the causes of the non-normal, sluggish behaviour. Also initiated a dialogue with hosting support.
We'll see if the issue can be squashed.
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All of a sudden we are back in business? Wonder for how long, though.
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Currently, the sites reacts just fine.
The sister site UV Photography seems to have worked without any issues. Is it on a different server?
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All of a sudden we are back in business? Wonder for how long, though.
It was down again here this morning, no response, but seem to be up now.
(No problems with UVP at the same time which presumably is on a different server and with different software.)
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I can confirm that our 'sister' site UVP runs a different software and is hosted elsewhere. UVP has had its own share of issues, though, but at present functions well.
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I don't think there's any problem.
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At present we are good. For as long as it last :(
I have submitted a Support Ticket for the connection troubles.
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I just rebooted the server as it became unresponsive -- again.
Before I rebooted the box, I checked the internal server statistics and apparently we have a resource issue that might be the culprit behind the last weeks' irregularities. I'll keep monitoring the server statistics more closely hereafter.
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A recurring message when accessing the nikongear site : "Connection Problems
Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later."
It dissapears when refreshing the page.
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There are unsolved server issues alas. I try to monitor the server status and reboot it if required, which now is about once a week. Sometimes I have other obligations and might miss the deteriorating condition of the system or away from my bespoke login console.
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This morning (European time) the site failed to display pages several times
(No response received type error)
At 13.30 BST it's back now
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16:51 CEST - very slow and the majority of tries is ending in timeout. 2023-08-09. Just hope this post goes through.
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We just renewed our SSL certificate, that might have a bearing here.
I recommend clearing the browser cache for any NG cookie. You will need to log in again.
Running the command ipconfig /flushdns (Windows) usually helps as well.
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To quickly dump the cache on most browsers try (clicking an open area of your browser, i.e. not with the focus on a dialog box)...
(Command/Control) + Shift + (Delete/Backspace)
Take care to only delete or clear the cache and not your passwords or other items you might wish to retain.
Hope this works for you
Dave
This probably does not work with Safari.
[Maybe dump cookies? Probably not all.]
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Today. Very slow connection, with time-outs.
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09:45 BST very slow responses
Initially, took an age to load
Then connection timed out
It eventually reloaded.
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We experienced a hiccup leading to connection time-outs this morning, which apparently was solved after I rebooted the server.
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Do note NG will move to another hosting provider by 25 October, 2023, and we hope this move also squashes the annoying connection time-outs and response slowness we have seen in the last months.
NG will be offline from 25 Oct. and hopefully accessible again at latest 1 November. However, we enter unchartered (to us) waters, so be prepared for unexpected contingencies.
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We are all crossing our fingers ;D Thank you!
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Yes, good luck. Such operational changes can be as they say "character building". ;D
We are all crossing our fingers ;D Thank you!
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Birna already has a lot of character. Is it possible to have too much? ;D
Thank you for all the work, Birna, and best of luck with the migration.
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Good luck with the move! I appreciate any efforts of the administrators to keep NG going.
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Good luck with the move! I appreciate any efforts of the administrators to keep NG going.
+1. Must agree :)
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Crossing fingers and wishing you serene nights during the move.
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The move is finalised, forum (with some caveats regarding Gallery) is working, DNS is pointed to the new domain.
I call it a day and hit the sack.
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I could log in a while ago, but the log-in time was untimely out.
Since then, I haven't been able to log in for a while, but now I can. Hope everything is going as planned!
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My forum profile seems to have remained intact. Only the "Look and Layout" has been reverted to the default setting.
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Probably will revert to its former appearance next time, since I made the 'Revival' theme default.
If not, go to your Profile > Forum profile and change to 'Revival'. Or any other theme installed.
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Probably will revert to its former appearance next time, since I made the 'Revival' theme default.
If not, go to your Profile > Forum profile and change to 'Revival'. Or any other theme installed.
The safety landing onto the new server is the utmost importance, which seems to be successful. (Posting comments and images to the threads seems to be of no problem.) The appearance would be one of the least issues of the move, so I would never urge the administrators to address it. ;)
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I noticed that the link to the unread posts for each subscriber is replaced with the link for each category?
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I noticed that the link to the unread posts for each subscriber is replaced with the link for each category?
Not for my login,,,
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Looks good. New server performs nicely.
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Not for my login,,,
Okay, I noticed the link was moved from the left side to the right side... ::)
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The server seems to connect extremely fast! ;)
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The move is finalised, forum (with some caveats regarding Gallery) is working, DNS is pointed to the new domain.
I call it a day and hit the sack.
Well done Birna and the team
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The server location is nominally in Amsterdam, The Netherlands. I say 'nominal' because it is part of a high-access (HA) cluster with triple units. They guarantee 99.99% uptime.
The hardware provided is much better than before, which clearly helps a lot for better performance. However as disk space is expensive (NVMe SSD units) with our solution, we have to avoid using NG as a mass storage for one's pictures. That is against our previous guidelines as well and will have to be enforced in the future. We might need to put a quota on the space used by non-subscribers, to name one example of future policy.
It is not fair that 100+ subscribers cover the expenses to allow thousands of visitors per day to enjoy the site.
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thanks for the work to do this transition - I am happy that NG "exists" again
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Thanks for the encouraging words, guys -- much appreciated :)
Due to the caching everywhere on the 'net, it is to be expected that there is an occasional hiccup whilst the server(s) search their caches for the latest version of NG. I recommend delete any NG cookie and site data through your browser, and log in again if you encountered these issues. As the days fly by, the issues if any should fade away.
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+1 from me here in Australia.
Thank you to all involved in making this transition to the new server successfully happen. A large and no doubt at times a fraught undertaking.
thanks for the work to do this transition - I am happy that NG "exists" again
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One more grateful and happy NGhead from Spain. Thanks for everything!
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thanks for the work to do this transition - I am happy that NG "exists" again
Yes, great job, Birna and team.
The site loads very quickly and fast. A huge improvement.
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Things now works fast, so many thanks for the job done.
Only thing is that the DNS'es still point to the old site, så tablets don't work at the moment, but I guess that will solve itself given time.
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It's a rule of thumb that DNS servers world wide will provide the new, updated IP address within approx. 24hours. Sometimes the update happens much faster. Thus, my home provider showed the new address within 30(!) minutes. I was on the road through commitments in Oslo today and used several wi-fi networks today, all of which had the new IP.
Do not neglect the problem potentially caused by local caching. That is why I recommend using the command ipconfig /flushdns (Windows) or equivalent to ensure the new address is searched for. If the caching is on your tablet and there is no command line facility, time will help as DNS caches don't live untouched forever.... Same applies to intermediate caching servers along the supply chain.
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It's a rule of thumb that DNS servers world wide will provide the new, updated IP address within approx. 24hours. Sometimes the update happens much faster. Thus, my home provider showed the new address within 30(!) minutes. I was on the road through commitments in Oslo today and used several wi-fi networks today, all of which had the new IP.
Do not neglect the problem potentially caused by local caching. That is why I recommend using the command ipconfig /flushdns (Windows) or equivalent to ensure the new address is searched for. If the caching is on your tablet and there is no command line facility, time will help as DNS caches don't live untouched forever.... Same applies to intermediate caching servers along the supply chain.
This is written on my phone, so it works now
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Everything fine for me too. Well done!!
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Thank you very much for the hard work and successful transition!
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Just tried logging in this AM and all is going great. I hesitated to try before because I have a "black thumb" when it comes to tech matters and I didn't want to put bad ju-ju on the project. Glad to see things are running smoothly today and I'm very glad the site is back.