Author Topic: Duplicate Charge  (Read 1114 times)

Boris

  • NG Supporter
  • **
  • Posts: 6
  • You ARE NikonGear
Duplicate Charge
« on: September 18, 2018, 17:22:45 »
Hello,
Just got second charge for  yearly subscription:

18-Sep-2018 07:25:46 PDT
Transaction ID: 82F13999AN781891P 
Automatic payment number:   I-4DHF10L46H6F
Amount to be paid each time:   €20.00 EUR

24-Aug-2018 05:45:02 PDT
Transaction ID: 3SU79021WA7553013 
Automatic payment number:   I-DE4D405BKJ16
Amount to be paid each time:   €20.00 EUR

Not sure where is the issue - please can this be corrected?

Thanks,
Boris
 

Boris

  • NG Supporter
  • **
  • Posts: 6
  • You ARE NikonGear
Re: Duplicate Charge
« Reply #1 on: September 18, 2018, 20:27:20 »
looking trough PayPal activity
I see that this was done last year as well:
sep 18 2018
NikonGear.net
€20.00 EUR
Sep 18 2017
NikonGear.net
€20.00 EUR
Aug 242018
NikonGear.net
€20.00 EUR
Aug 242017
NikonGear.net
€20.00 EUR

It looks as if i  have 2 different accounts with NikonGear and being charged for both every year.

Regards,

Boris

Bjørn Rørslett

  • Fierce Bear of the North
  • Administrator
  • ***
  • Posts: 8245
  • Oslo, Norway
Re: Duplicate Charge
« Reply #2 on: September 18, 2018, 20:55:14 »
Jan Anne, our treasurer, will look into this and reimburse any double charges.

Jan Anne

  • Noob
  • Global Moderator
  • **
  • Posts: 1721
  • Holland
    • Me on Flickr
Re: Duplicate Charge
« Reply #3 on: September 18, 2018, 21:51:15 »
As mentioned here:
http://nikongear.net/revival/index.php/topic,7720.msg127358.html#new

By default a subscription will renew itself after one year unless the auto renew checkbox is unchecked. Some members have however signed up for a second or even a third subscription and as things are fully automated PayPal will happily transfer €20 for each once a year.

Your current subscription ran till Sept 2021, I've cancelled you second subscription and reimbursed the two extensions made too many so you subscription now runs till Sept 2019.
Cheers,
Jan Anne Offereins

Boris

  • NG Supporter
  • **
  • Posts: 6
  • You ARE NikonGear
Re: Duplicate Charge
« Reply #4 on: September 18, 2018, 21:58:34 »
Thanks so much.
Now how do i make one time donation of 40 Euro ?  ;D ;D ;D

Boris

  • NG Supporter
  • **
  • Posts: 6
  • You ARE NikonGear
Re: Duplicate Charge
« Reply #5 on: September 19, 2018, 02:04:12 »
ok
Figured it out
Just  added 2X20 euro as non recurring payment.
Thanks for the help and great site.

Boris


Jan Anne

  • Noob
  • Global Moderator
  • **
  • Posts: 1721
  • Holland
    • Me on Flickr
Re: Duplicate Charge
« Reply #6 on: September 21, 2018, 20:58:31 »
Thanks for your support Boris, really appreciated :)
Cheers,
Jan Anne Offereins