NikonGear'23

The NikonGear Office => Site Issues => Topic started by: Boris on September 18, 2018, 17:22:45

Title: Duplicate Charge
Post by: Boris on September 18, 2018, 17:22:45

Hello,
Just got second charge for  yearly subscription:

18-Sep-2018 07:25:46 PDT
Transaction ID: 82F13999AN781891P 
Automatic payment number:   I-4DHF10L46H6F
Amount to be paid each time:   €20.00 EUR

24-Aug-2018 05:45:02 PDT
Transaction ID: 3SU79021WA7553013 
Automatic payment number:   I-DE4D405BKJ16
Amount to be paid each time:   €20.00 EUR

Not sure where is the issue - please can this be corrected?

Thanks,
Boris
 

Title: Re: Duplicate Charge
Post by: Boris on September 18, 2018, 20:27:20

looking trough PayPal activity
I see that this was done last year as well:
sep 18 2018
NikonGear.net
€20.00 EUR
Sep 18 2017
NikonGear.net
€20.00 EUR
Aug 242018
NikonGear.net
€20.00 EUR
Aug 242017
NikonGear.net
€20.00 EUR

It looks as if i  have 2 different accounts with NikonGear and being charged for both every year.

Regards,

Boris

Title: Re: Duplicate Charge
Post by: Bjørn Rørslett on September 18, 2018, 20:55:14

Jan Anne, our treasurer, will look into this and reimburse any double charges.

Title: Re: Duplicate Charge
Post by: Jan Anne on September 18, 2018, 21:51:15

As mentioned here:
http://nikongear.net/revival/index.php/topic,7720.msg127358.html#new

By default a subscription will renew itself after one year unless the auto renew checkbox is unchecked. Some members have however signed up for a second or even a third subscription and as things are fully automated PayPal will happily transfer €20 for each once a year.

Your current subscription ran till Sept 2021, I've cancelled you second subscription and reimbursed the two extensions made too many so you subscription now runs till Sept 2019.

Title: Re: Duplicate Charge
Post by: Boris on September 18, 2018, 21:58:34

Thanks so much.
Now how do i make one time donation of 40 Euro ?  ;D ;D ;D

Title: Re: Duplicate Charge
Post by: Boris on September 19, 2018, 02:04:12

ok
Figured it out
Just  added 2X20 euro as non recurring payment.
Thanks for the help and great site.

Boris

Title: Re: Duplicate Charge
Post by: Jan Anne on September 21, 2018, 20:58:31

Thanks for your support Boris, really appreciated :)